The Canadian Federal Election
Why did our federal Election result last night give the Liberals an unexpected return to governing with a majority government. Note that even the most recent polls suggested a close result, with a likely Liberal minority win; the momentum shift was apparently spoken about behind party doors, not in public.
Here are pieces of the puzzle which I believe help explain the result: (more…)
Customer Disloyalty
The service industry, especially as relates to retail, is replete with offers supposedly designed to engender a degree of identification and loyalty in its customers. We see ads in various media promoting ‘loyalty programs’ rewards or discounts based on committing to multiple services. Sometimes this extends to inferring one is part of the glow of the ‘family’, benefitting as if actually working for the promoting company.
However, it is anecdotally clear that the loyalty wave is one directional. (more…)
Category:
Social & political commentary
Tagged with: