Adding Value
The proposition of ‘adding value’ has been an underlying foundation for success in service-oriented businesses for many years.
If one wants to generate a positive, lasting and loyal, relationship with customers, providing those extra ingredients of value is vital. This could be indirectly related to business, i.e. taking clients to lunch, paying for tickets to events, etc., or more directly, such as keeping in regular contact, or going the extra mile in solving problems quickly, or obtaining more helpful data for decision making. (more…)
A Hurdle is not a Stop Sign
Perhaps all of us, at one time or another, have been tempted to feel discouraged, perhaps quickly, by setbacks on the long journey to accomplishing major goals.
Indeed, if looking at statistics, one can easily be ready to throw in the towel, especially if that towel is frequently coated with rejection.
Many of us are familiar with the 80/20 rule, which anecdotally applies to a wide range of endeavours: (more…)
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Behaviour & Relationships, Business Commentary, Personal Development, Social & political commentary, Uncategorized
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