Recommendations to Rent
An article this week in Ottawa’s major newspaper describes the ordeal being faced by a man in Kingston, Ontario, who rented out his home to a family a couple of years ago. These people came with a good recommendation, but their stay over a couple of years was a destructive one for the home, including cleanup horrors stemming from some of the most disgusting manners imaginable. After months went by before eviction could be finalized, the home owner is facing a litany of expensive cleanup and repair, likely to the tune overall of $30,000. (more…)
the watch of time 
Whoa! The Orphan Client
When I was in the financial services industry, one of the client servicing issues I dealt with, on the insurance side, concerned what have been termed ‘orphan clients’.
Such clients came about from departed representatives, tending to fall into a category of not high priority allocation, or at least not priority follow-up. They might be awaiting a trigger for administrative staff to arrange a replacement agent. (These times were on the cusp of tighter compliance expectations.) (more…)
Category:
Behaviour & Relationships, Financial commentary, Uncategorized
Tagged with: